The Physio & Sports Injury Clinic - Regain the freedom of movement

Frequently asked questions (FAQ's)

What is Physiotherapy?

Physiotherapy is a science-based healthcare profession and takes a ‘whole person’ approach to health and wellbeing, which includes the patient’s general lifestyle. Physiotherapists help people affected by injury, illness or disability at any time in your life. The profession helps to encourage development and facilitate recovery, enabling people to remain independent for as long as possible.
For more information please check out The Chartered Society of Physiotherapy and The Healthcare Professions Council

How do I access Physiotherapy?

Call us on 01492545291 or email us: info@thephysionorthwales.co.uk

Do I need a referral?

You don’t need a referral to access physiotherapy privately. However, if you have Private Health Insurance & wish to claim through your policy, you may need a GP/hospital referral, (Please check with your policy prior to booking with us & bring your authorisation number provided with you).

I have Private Health Insurance – am I covered with you?

We are registered with all the major health insurance companies.

Is there a waiting list to get an appointment?

No. We can usually see you within 48 hrs. We are in the clinic to take bookings Monday – Friday’s.

I am driving to the clinic; do you have parking facilities?

Yes, we have a dedicated car park here for both the physio clinic and the gym. There is also plenty of parking outside the practice.

What should I wear for my appointment?

Please wear what is most comfortable for you; however, we do advise wearing loose fitted clothing due to the fact that the area affected may need to be uncovered to complete our examination & treatment.

What will happen during my consultation?

A physiotherapy examination starts off with taking a detailed history of the problem you have, to properly understand the nature & mechanism of injury. We can then proceed with a physical assessment of your body. This includes looking at posture, movement, specific body structures & the way they all interrelate. This often involves clothing being removed and your physiotherapist will then use their hands to palpate (assess by feel) areas of possible involvement with your problem. If you have any reservations about this, please discuss them with your physio before your treatment begins. After your examination, the findings will be discussed with you and a treatment plan established.

How many sessions will I need?

The amount of sessions required will be discussed during you initial consultation. On average it takes approx. 4-6 sessions to get someone back to the level they were before, (however, this may vary between injuries & how quickly you heal).

Opening Times:

We are open Monday – Friday, from 9am each day.
We are open 1 late night each week until 7pm (either a Wednesday or Thursday but varies each week).

Payment:

How much does an appointment cost?

Please call us on: 01492545291 for an accurate quote for your treatment. Cost vary between both therapists.

How can I pay for treatment?

We accept Debit/Credit Cards
as well as Cash, Cheque or BACS

Payment should be made after each consultation otherwise; Invoices are to be paid within 30 days of being issued. If authorisation is granted from an insurer, solicitor or case manager; we will invoice them directly on your behalf for any treatment.

I have private medical insurance, do I have to pay for my treatment?

It depends… Each insurer is different in the way that they operate, as far as payment is concerned. Some may require you to pay for your treatment upfront and then claim the costs of treatment back, whereas others allow the clinic to invoice them directly. We strongly advise that you discuss this with your insurer prior to arranging a consultation with us.

Please also check your policy terms for any excess due when making any claim on outpatient consultations.